|
Shell OilTimers Cancellation & Refund Policy
1. Annual Membership Dues
Our annual $10 membership fee is predominantly used to cover our online platform subscription fees.
-
Non-Refundable: Once paid, the annual membership fee is generally non-refundable.
-
Exceptions: A refund may be issued if a duplicate payment was made in error or if a new member requests a refund within 7 days of joining, provided they have not yet attended a subsidized event.
2. Event Attendance & Registrations
Because the club often prepays venues and caterers based on headcounts, our event refund policy is as follows:
|
Cancellation Timing |
Refund Amount |
|
7+ Days Before Event or the RSVP date, whichever is earliest |
Full Refund. (minus any non-reimbursable processing fees). |
|
2 to 6 Days Before Event |
50% Refund (to cover committed costs to the venue/caterer). |
|
Less than 48 Hours / No-Show |
No Refund. At this stage, the club has already paid for your seat. |
3. Extenuating Circumstances
We understand that life happens. The Board of Directors may, at its discretion, grant a full refund or a credit toward a future event for:
-
Medical emergencies or sudden illness.
-
Bereavement.
-
Serious family emergencies.
Note: If you cannot attend, you are welcome to "gift" your seat to another club member! Please just notify the Event Coordinator at least 24 hours in advance so we can update the guest list and name tags.
How to Request a Refund
To request a cancellation or refund, please contact the Club Treasurer (treasurer@shelloiltimers.ca) or the Event Coordinator (see Event details) via email. Please allow 5-7 business days for processing.